ixbet Pakistan Privacy Policy — Your Data, Your Rights

This Privacy Policy applies to the ixbet platform, accessible at ixbet-jit.com. When we say "ixbet", "we", "us" or "our" in this document, we are referring to the entity that operates the ixbet Pakistan gaming platform. ixbet is the data controller responsible for your personal information — meaning we are the party that determines why and how your data is processed.

ixbet is an online gaming platform built for Pakistani players, offering casino games, live dealer tables, crash games, slots, card games and related features. All products and services provided through ixbet-jit.com are covered by this Privacy Policy.

If you have any questions about this policy or about how your personal data is handled, you can reach us at any time. Contact details are in Section 12 of this document.

ixbet collects personal data from you through different channels — primarily through account registration, your use of the platform, and through technical systems that automatically record certain information when you access the site. Here is a clear breakdown of what we collect and why.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, Pakistani mobile number, email address and chosen username when you create an ixbet account.
• Identity documents: CNIC, passport or driving licence submitted during Know Your Customer (KYC) verification.
• Payment information: Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details for IBFT transfers, and partial card details for Visa/Mastercard transactions. Full card numbers are processed by payment providers — ixbet stores only masked references.
• Support communications: Messages, emails and chat transcripts between you and the ixbet support team.
• Responsible gaming submissions: Limit requests, self-exclusion applications and related information you provide via account settings or support.

2.2 Data Collected Automatically

• Device and browser: Device type, operating system, browser type and version, screen resolution and language settings.
• IP address: Used for fraud prevention, geographic access controls and security monitoring.
• Usage data: Pages visited, games opened, session duration, bet history, transaction logs and feature interactions.
• Cookies and tracking: See Section 7 for full details on cookies used by ixbet.

ixbet uses your personal data only for legitimate purposes connected to operating the platform, protecting players and complying with legal obligations. We do not process your data for purposes unrelated to these functions, and we do not sell your data to any third party for their own commercial use.

• Account management: Creating and maintaining your player account, processing logins, managing security settings and handling account changes.
• Transaction processing: Handling deposits and withdrawals via your chosen payment method in PKR, and maintaining accurate transaction records.
• Identity verification: Conducting KYC checks to verify your age and identity as required by ixbet's operational requirements.
• Fraud prevention and security: Detecting and preventing unauthorised access, multiple account creation, bonus abuse, money laundering and other prohibited activities.
• Platform improvement: Analysing aggregated usage patterns to improve game performance, navigation and feature design. This analysis uses anonymised or pseudonymised data wherever possible.
• Customer support: Responding to your queries, complaints and requests submitted via live chat, email or other support channels.
• Responsible gaming: Operating deposit limits, loss limits, cooling-off periods and self-exclusion tools, and monitoring account patterns for signs of problem gambling where ixbet has a duty of care.
• Legal compliance: Maintaining records required by applicable laws, responding to lawful requests from authorities, and enforcing ixbet's Terms and Conditions.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates — only where you have given explicit consent and only via channels you have agreed to.

Every time ixbet processes your personal data, there is a specific legal basis for doing so. We do not process data without a valid reason. The main bases we rely on are:

• Contractual necessity: Processing your registration details, payment information and transaction history is necessary to provide the ixbet service you have signed up for.
• Legal obligation: Identity verification, transaction record-keeping and cooperation with lawful authority requests are required by applicable law.
• Legitimate interests: Fraud prevention, platform security and aggregated analytics are conducted on the basis of ixbet's legitimate interest in operating a secure and effective service — balanced against your privacy rights.
• Consent: Marketing communications are sent only where you have provided explicit opt-in consent. You can withdraw this consent at any time.

ixbet shares your personal data only in the following specific circumstances. We do not share data with third parties for their own commercial purposes.

• Payment processors: Your payment details are shared with the relevant payment providers — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT systems and card processors — solely to complete your transactions. These providers operate under their own privacy commitments and applicable Pakistani financial regulations.
• Identity verification services: During KYC, your identity documents are processed by a certified third-party verification service. This processing is carried out under a data processing agreement with ixbet and is limited to the purpose of verifying your identity.
• Game providers: Game developers whose titles appear on ixbet (such as Pragmatic Play, Evolution Gaming, Ezugi) may receive technical session data necessary to deliver game content. They do not receive your personal registration details.
• Fraud prevention services: Anonymised or pseudonymised behavioural data may be shared with fraud detection systems to identify suspicious activity patterns across the platform.
• Legal and regulatory authorities: Where ixbet is required by law or a binding court order to disclose information, we will do so. ixbet will not cooperate with requests that are not properly authorised.
• Business transfers: In the unlikely event of a merger, acquisition or sale of ixbet's operations, your data may be transferred to the successor entity, who would be bound by the terms of this Privacy Policy.

ixbet stores personal data on secure servers with the following protections in place:

• 256-bit SSL encryption: All data transmitted between your device and ixbet's servers is encrypted in transit.
• Encrypted storage: Sensitive data including identity documents and payment references is encrypted at rest.
• Access controls: Only authorised ixbet staff with a specific operational need can access identifiable player data. Access is logged and audited.
• Segregated infrastructure: Player account data is stored on infrastructure separate from ixbet's operational systems, reducing exposure in the event of any system incident.
• Regular security audits: ixbet commissions periodic external security reviews of its data storage and transmission infrastructure.

ixbet retains your personal data for as long as your account is active and for a reasonable period after account closure as required for legal, tax and fraud prevention purposes. Transaction records are retained for a minimum of 5 years to comply with applicable financial record-keeping requirements. When data is no longer required, it is securely deleted or anonymised.

ixbet uses cookies and similar technologies to make the platform work correctly, remember your preferences and understand how players use the site. A cookie is a small file stored in your browser. Here is what we use and why.

You can manage cookie preferences in your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent you from logging in and using the platform. Disabling analytics and preference cookies will not affect core functionality but will reduce personalisation.

As an ixbet player, you have the following rights regarding your personal data. These rights can be exercised by contacting ixbet's support team via live chat or email. ixbet will respond to all data rights requests within 30 days.

ixbet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. All registrations require confirmation of age, and ixbet uses third-party age verification services to validate eligibility.

If ixbet becomes aware that an account has been created by a minor, the account will be immediately closed, all activity will be voided, and any deposited funds will be returned via the original payment method. If you believe a minor has registered using your payment method or personal details, contact ixbet support immediately via live chat.

ixbet may send you promotional messages about bonuses, new games, special offers and platform updates — but only if you have explicitly opted in to receive them at registration or updated your preferences in account settings to allow marketing communications.

Marketing messages may be sent by SMS to your registered Pakistani mobile number, by email, or via in-platform notifications. We will not send marketing messages to any channel you have not specifically consented to.

You can opt out of marketing communications at any time by visiting your account settings, clicking the unsubscribe link in any email, or contacting support. Opting out of marketing does not affect transactional messages — you will still receive notifications about deposits, withdrawals and account security.

ixbet may update this Privacy Policy from time to time to reflect changes in platform functionality, legal requirements or our data practices. The date at the top of this page always shows when the policy was last revised.

For material changes — particularly those that affect how we use your data or your rights as a player — ixbet will provide advance notice via email to your registered address or via an in-platform notification. For minor changes (such as correcting a typographical error or clarifying an existing practice), no advance notice will be provided but the policy date will be updated.

Continued use of ixbet after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with any material change, you should stop using the platform and request account closure by contacting support.

For any question, concern or formal request relating to your personal data held by ixbet, please contact us using the details below. All privacy-related queries are handled with priority and receive an initial response within 4 hours during support hours.

When submitting a data request, please include your registered email address and mobile number so we can verify your identity before acting on the request. This step protects you — we cannot process data requests from unverified parties.